Guest Responsibilities
Guest Responsibilities
MOOVA - Wheelz Connect Booking Services
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As a renter (guest) using the MOOVA platform (operated under Wheelz Connect Booking Services), you agree to comply with the following responsibilities to ensure a safe, transparent, and legally compliant rental experience. These terms are designed to protect both hosts and renters while maintaining the integrity of our peer-to-peer vehicle-sharing community.
1. Communication
Maintain clear, timely, and respectful communication via the MOOVA Platform before, during, and after the rental (in-app chat where possible for a record). Respond to host questions and MOOVA Support promptly.
2. Booking Confirmation
Confirm your booking through the Platform only. Review and agree to:
- •Dates, times, locations
- •Pricing, deposits (if any), and payment terms
Do not arrange off-platform payments or side agreements.
3. Vehicle Inspection
At pickup, conduct a thorough inspection:
- ✓Photograph exterior, interior, odometer, and fuel/charge level
- ✓Log any pre-existing damage in-app (or message the host immediately)
- ✓Repeat at return
This protects both parties.
4. Adherence to Rental Terms
IMPORTANTComply with the host's listing rules and MOOVA policies, including:
- •Mileage limits
- •Fuel/charging policy
- •Driver eligibility
- •Geographic restrictions
Location Permission & Telematics
If the listing requires tracking, you agree to grant device/app precise location permission only during the active rental for safety/security and dispute resolution (see Privacy Policy). Do not disable, block, or tamper with GPS/telematics during the active trip. You may withdraw permission in device settings or by ending the trip; some rentals/features won't be available without permission.
5. Responsible Use & Care
Drive lawfully and carefully. Prohibited uses include:
- ✗Racing, stunts
- ✗Off-road use (unless allowed)
- ✗Towing (unless allowed)
- ✗Carrying hazardous materials
- ✗Impaired driving or illegal activity
Use the correct fuel and charging method, keep the vehicle locked when unattended, and do not share keys or allow unauthorised drivers.
6. Timely Return
Return the vehicle at the agreed time and place. Communicate delays before the return time. Late returns may incur fees per the listing and MOOVA policies. Follow any check-out steps (photos, drop location, lockbox procedure).
7. Fuel / EV Charging Policy
Return with the same fuel level or state of charge (SoC) unless otherwise stated. Keep fuel/charging receipts if requested. If returned short, hosts may apply a refuel/recharge fee plus a service fee.
For EVs, you're responsible for charging costs, any idle fees, and using appropriate connectors.
8. Reporting Issues
Immediately report accidents, breakdowns, theft, warning lights, or damage to the host and MOOVA Support (support@moovarides.com).
- •In emergencies, call local authorities first
- •Provide photos, location, and a brief description
- •Do not continue driving if the vehicle is unsafe
9. Cleanliness
Return the vehicle tidy, free of rubbish and personal items. Listings may prohibit smoking/pets; violations or excessive mess can result in cleaning/smoking fees as disclosed.
10. Reviews and Feedback
Leave fair, constructive feedback after your rental. Use reviews to help the community and inform future renters.
11. Security Deposit
Where required, a refundable deposit or card pre-authorisation may be taken before the rental. It may be partially or fully applied to:
- •Damage
- •Missing fuel/charge
- •Late fees
- •Fines/penalties
- •Cleaning or other authorised charges
You can dispute charges via MOOVA Support with evidence.
12. Documentation
- •Carry a valid driver's licence (and any required endorsements) at all times
- •You must meet age/experience criteria and any insurer requirements listed
- •Only approved additional drivers (added in-app) may drive
- •Carry the rental agreement/insurance details if required by law
13. Compliance with Laws
Obey all road, parking, and safety rules. You are responsible for:
- •Tolls
- •Congestion/low-emission zone charges
- •Parking/traffic fines and any penalties incurred during your rental
You authorise MOOVA to process such amounts (plus any disclosed admin fee) when official records are provided.
14. Respect for the Host's Property
Treat the vehicle with care. Do not alter, disable, or remove telematics, trackers, or dashcams.
(Note: in-cabin audio/video recording may be restricted by law; see listing disclosures.)
Loss of keys, documents, or accessories may incur replacement costs.
15. Additional Fees & Charges
You acknowledge potential charges including, but not limited to:
16. Respect for the Community
Treat hosts, other renters, and MOOVA staff with courtesy. Harassment, discrimination, and abusive conduct are prohibited and may lead to account suspension or removal.
Safe & Responsible Renting
By following these responsibilities, you help create a safe, trusted, and respectful community on MOOVA. Responsible renting benefits everyone and ensures:
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For support, contact us at support@moovarides.com