Privacy Policy
Privacy Policy
MOOVA - Wheelz Connect Booking Services
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This Privacy Policy describes how MOOVA, operated under Wheelz Connect Booking Services ("we," "us," or "our"), collects, uses, and discloses personal information when you use our online booking platform for vehicles and ride-sharing services. This Privacy Policy applies to all users of MOOVA, including hosts and renters (collectively referred to as "you" or "your").
1. Collection of Personal Information
1.1 Account Registration (Age Requirement)
You must be at least 18 years old to create an account on MOOVA. By registering for an account, you represent and warrant that you are at least 18 years of age.
When you create an account on MOOVA, we collect personal information such as your name, email address, contact number, and location. If you choose to Sign in with Google, we receive your name, email address, and profile image to create or sign in to your account. You can revoke access at any time via your Google Account settings.
1.2 Booking Information
When you make a booking, we collect details such as your travel dates, pick-up/drop-off locations, vehicle preferences, and any special requests. With your explicit consent, during an active booking we collect precise GPS location data to support:
- Safety and security
- Roadside assistance
- Theft recovery
- Fair usage/fee calculations
Location collection begins when the trip starts (e.g., "Start trip" or host handover) and stops when the trip ends/vehicle is returned. Some vehicles may have host-installed telematics that provide location during the active rental only.
1.3 Identity Verification
For rentals, we may require you to upload your driver's license for self-drive bookings or other valid identification for driver-assisted rentals. We may also receive verification results from our identity/KYC service providers.
1.4 Children's Privacy
MOOVA is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child, we will promptly delete it.
2. Use of Personal Information
2.1 Provision of Services
We use the information collected to process bookings, connect hosts and renters, and deliver the requested services (including authentication, payments, customer support, and dispute resolution). Location data, when enabled during an active booking, is used for:
- Safety/security
- Trip management (e.g., pick-up/drop-off verification)
- Roadside assistance
- Theft recovery
- Fair fees
Limited background location processing may occur only while a trip is active and permission remains granted.
2.2 Communication
We may use your personal information to communicate with you about bookings, platform updates, promotions, and special offers. You may opt out of marketing communications at any time.
2.3 Improving Our Services
We analyze usage data to improve MOOVA's features, enhance security, and optimize the user experience (including fraud prevention and performance analytics).
3. Disclosure of Personal Information
3.1 Hosts
When you make a booking, we may share necessary personal information with the host, including your name, contact details, and booking requirements. During an active booking with tracking enabled, the host may view trip location for their vehicle for safety and asset protection. Authorised MOOVA staff may access location data only as needed for support, safety, fraud prevention, or legal reasons.
3.2 Service Providers
We may engage third-party service providers (e.g., hosting/cloud, identity verification services, payment processors, mapping/GPS, analytics, customer support). These providers are only permitted to use your data as required to perform their contracted services under our instructions.
3.3 Consent
By using MOOVA, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. For GPS tracking, we rely on your explicit in-app permission; you may withhold or withdraw permission at any time in your device settings or by ending the trip. Certain services (e.g., self-drive rentals with tracking) may be unavailable without location permission.
3.4 Legal Requirements
We may disclose personal information to comply with legal obligations, enforce agreements, or respond to lawful requests by public authorities.
4. Data Security
4.1 Security Measures
We employ organisational and technical safeguards—such as encryption in transit, access controls, role-based/least-privilege access, monitoring, and secure token storage—to protect your personal information.
4.2 No Absolute Security
Despite safeguards, no online system is 100% secure. We cannot guarantee absolute security of your data.
4.3 User Responsibilities
You are responsible for maintaining the confidentiality of your login details and notifying us of unauthorized account use.
5. Retention of Personal Information
5.1 Retention Period
We retain personal data as long as necessary for service delivery, compliance, or as required by law.
- •Trip GPS traces: Retained for up to 90 days after trip end to support dispute handling and safety inquiries
- •Incident-related location/booking records: May be retained for up to 24 months (e.g., insurance, chargebacks, theft, or legal claims)
- •Account, payment, and tax records: May be retained for up to 6 years where required
After retention periods, we delete or anonymise data.
5.2 Cookies and Similar Technologies
MOOVA may use cookies and similar tools to personalise services and analyse usage. You can adjust preferences via your browser settings; disabling some cookies may affect functionality.
5.3 International Data Transfers
Your information may be transferred to other countries with different data protection laws. By using MOOVA, you consent to such transfers. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses).
6. Your Rights
6.1 Access, Correction, and Deletion
You may request access to, correction of, or deletion of your data by contacting us at support@moovarides.com. You may also withdraw consent (e.g., for GPS tracking or marketing) at any time; withdrawal does not affect prior lawful processing.
6.2 Data Breach Notification
If a data breach poses a risk to your rights, we will notify you and regulators as required by law.
6.3 Marketing Communications
You can opt out of promotional messages at any time by following the unsubscribe link or contacting us directly.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app, website, or email.
8. Contact Us
Questions or Concerns: Email us at support@moovarides.com
Compliance: We are committed to complying with applicable data protection laws.
Acknowledgement: By using MOOVA, you confirm that you are at least 18 years of age and that you have read, understood, and agreed to this Privacy Policy.
By creating an account, you agree to our Terms of Service and this Privacy Policy.
© 2026 MOOVA - Wheelz Connect Booking Services. All rights reserved.
For support, contact us at support@moovarides.com