1. Introduction

Welcome to MOOVA ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental platform and services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and profile photo
• Identity Verification: Government-issued ID, driver's license information
• Payment Information: Payment method details, billing address
• Location Data: Your location when using our services
• Vehicle Information: For hosts - vehicle details, photos, registration documents
• Communication Data: Messages between guests and hosts

2.2 Automatically Collected Information

• Device information and IP address
• Browser type and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To facilitate vehicle rentals and bookings
• Identity Verification: To verify the identity of users and ensure platform safety
• Payment Processing: To process payments and prevent fraud
• Communication: To send booking confirmations, updates, and support messages
• Platform Improvement: To improve our services and user experience
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect against fraudulent or illegal activity

4. How We Share Your Information

We may share your information with:

• Other Users: Guests and hosts can see relevant booking information
• Service Providers: Payment processors, identity verification services, cloud hosting providers
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing through certified providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

You may request deletion of your account and personal data at any time, subject to legal requirements.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Data Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Withdrawal of Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. Note that disabling cookies may limit some functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines. We ensure appropriate safeguards are in place for international data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.