1. Acceptance of Terms

Welcome to MOOVA. By accessing or using our platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use our services.

These Terms constitute a legally binding agreement between you and MOOVA ("we," "us," or "our").

2. Definitions

• "Platform" refers to the MOOVA website, mobile application, and related services
• "User" means any person who accesses or uses the Platform
• "Guest" refers to users who rent vehicles through the Platform
• "Host" refers to users who list and rent out their vehicles
• "Vehicle" means any car, motorcycle, or vehicle listed on the Platform
• "Booking" refers to a confirmed rental transaction

3. Eligibility

To use our Platform, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Possess a valid driver's license (for guests)
• Provide accurate and complete registration information
• Complete identity verification when required
• Not be prohibited from using the Platform under applicable laws

4. Account Registration and Security

4.1 Registration

You must create an account to use most features of our Platform. You agree to provide accurate, current, and complete information during registration and to update such information as needed.

4.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are liable for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these Terms

5. Terms for Guests

5.1 Booking Process

• Bookings are subject to host approval (unless instant booking is enabled)
• All booking details must be accurate and complete
• Payment is processed at the time of booking confirmation
• You must comply with all pickup and return procedures

5.2 Guest Responsibilities

• Possess a valid driver's license throughout the rental period
• Inspect the vehicle at pickup and report any pre-existing damage
• Use the vehicle responsibly and in accordance with applicable laws
• Return the vehicle on time and in the same condition as received
• Not allow unauthorized drivers to operate the vehicle
• Not use the vehicle for illegal activities or commercial purposes
• Pay for fuel, tolls, parking, and traffic violations
• Report any accidents or damage immediately

5.3 Prohibited Uses

Guests must NOT:

• Drive under the influence of alcohol or drugs
• Use the vehicle for racing, testing, or off-road activities
• Transport illegal substances or contraband
• Exceed the vehicle's passenger or cargo capacity
• Smoke in non-smoking vehicles
• Allow pets without host permission

6. Terms for Hosts

6.1 Listing Requirements

• All vehicle information must be accurate and up-to-date
• Photos must accurately represent the vehicle's current condition
• You must have legal ownership or authorization to rent the vehicle
• Vehicles must be properly registered and insured
• You must upload required documents (OR/CR, insurance, etc.)

6.2 Host Responsibilities

• Maintain vehicles in safe, clean, and roadworthy condition
• Respond to booking requests promptly
• Be available for vehicle handover and return
• Provide accurate availability calendars
• Ensure adequate insurance coverage
• Comply with all applicable laws and regulations
• Conduct vehicle inspections at handover and return

6.3 Host Earnings and Payouts

• MOOVA deducts a service fee from each booking
• Earnings are released after successful trip completion
• Hosts can request payouts according to the payout schedule
• Payout processing may take 3-5 business days

7. Payments and Fees

7.1 Service Fees

MOOVA charges service fees to guests and/or hosts for use of the Platform. Fees are disclosed before booking confirmation and are subject to change with notice.

7.2 Payment Processing

• All payments are processed through secure third-party payment providers
• Guests must pay the full booking amount at time of confirmation
• Payment methods include credit/debit cards, e-wallets, and bank transfers
• Currency conversions may apply based on your payment method

7.3 Security Deposits

Hosts may require a security deposit for certain vehicles. The deposit is held during the rental period and refunded after successful vehicle return, subject to deductions for damages or violations.

8. Cancellations and Refunds

Cancellation policies vary by host. Refund amounts depend on when the cancellation is made:

• More than 48 hours before pickup: Full refund minus service fees
• 24-48 hours before pickup: 50% refund
• Less than 24 hours before pickup: No refund

For full details, please refer to our Cancellation and Refund Policy.

9. Insurance and Liability

9.1 Insurance Requirements

All vehicles must have valid insurance coverage as required by Philippine law. Hosts must provide proof of insurance before listing vehicles.

9.2 Liability

• Guests are responsible for any damage to the vehicle during the rental period
• Hosts are responsible for ensuring vehicles are safe and roadworthy
• MOOVA is not liable for accidents, injuries, or property damage
• Users are responsible for their own insurance coverage

10. Acceptable Use Policy

Users must NOT:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Post false, misleading, or fraudulent content
• Harass, threaten, or abuse other users
• Attempt to circumvent platform fees
• Use automated tools to access the Platform
• Interfere with platform security or functionality
• Create multiple accounts to manipulate ratings

11. Disputes and Resolution

In case of disputes between users, MOOVA may assist in mediation but is not obligated to resolve disputes. Users are encouraged to work together to resolve issues amicably.

For disputes that cannot be resolved, users may use our formal dispute resolution process available through the Platform.

12. Termination

12.1 By User

You may terminate your account at any time by contacting us or using the account deletion feature.

12.2 By MOOVA

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Engage in fraudulent activity
• Fail identity verification
• Receive multiple negative reports
• Remain inactive for extended periods

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOOVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the Platform
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the Platform
• Any bugs, viruses, or malware transmitted through the Platform
• Any conduct or content of third parties on the Platform

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting an updated version on the Platform and updating the "Last updated" date. Your continued use of the Platform after such changes constitutes acceptance of the modified Terms.