Terms And Conditions
Terms of Use
MOOVA - Wheelz Connect Booking Services
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Welcome to MOOVA! By using the MOOVA mobile application or website (the "Platform"), you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully. If you do not agree to these terms, do not use the Platform.
1. Acceptance of Terms
By accessing or using the Platform, you agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated by reference. These Terms apply to all users of MOOVA, including but not limited to hosts and renters/guests.
2. Modification of Terms
MOOVA may modify these Terms at any time. Changes take effect upon posting to the Platform. Your continued use constitutes acceptance. Please review these Terms periodically.
3. Eligibility
To use MOOVA, you must be at least 18 years old and have capacity to enter into a binding agreement. By using the Platform, you represent and warrant that you meet these requirements.
4. User Accounts
Registration
Certain features require an account. You agree to provide accurate, current, and complete information and to keep it updated.
Account Security
You are responsible for safeguarding your credentials and for all activity under your account. Notify MOOVA immediately of any unauthorised use.
5. Host Responsibilities
As a host, you agree to:
- •Provide accurate vehicle details (make, model, year, condition, mileage, restrictions)
- •Clearly state rental terms (pricing, deposits, mileage limits, fuel policy, cleaning/smoking rules, late return fees, additional charges)
- •Maintain vehicles in clean, safe, and roadworthy condition and with lawful insurance appropriate for peer-to-peer hire
- •Arrange proper handover/return and promptly respond to renter communications
- •Comply with all applicable laws and regulations, including licensing, insurance, taxes, and data protection
- •Disclose if the vehicle is equipped with GPS/telematics and use such data only during active rentals for safety/security per the Privacy Policy
6. Renter Responsibilities
As a renter/guest, you agree to:
- •Communicate clearly and promptly with hosts
- •Inspect the vehicle at pickup and report existing damage (with photos)
- •Honour host rental terms (fuel, mileage, smoking/cleaning rules, pet policy, tolls/fines)
- •Drive responsibly, obey all laws, and ensure you hold a valid licence and meet eligibility/insurance criteria
- •Return the vehicle on time, in the same condition (allowing for fair wear and tear), with required fuel level/charging state
- •Report incidents, damage, or issues to the host (and to MOOVA via support) promptly
7. Cancellation and Refund Policy
Host Policy
If a listing specifies a cancellation/refund policy, that policy governs.
Default Policy (if none stated)
- •7+ days before start: Full refund minus 10% admin fee
- •3–7 days before start: 50% refund
- •<3 days before start or no-show: No refund
Processing
Approved refunds are processed within 7–10 business days via the original payment method. Requests must be submitted in-app or via MOOVA Support.
8. Fees and Payment
You authorise MOOVA to charge all applicable:
- • Rental fees
- • MOOVA service fees
- • Taxes
- • Deposits
- • Tolls/fines (when supplied by authorities)
- • Cleaning/smoking fees
- • Excess mileage
- • Late return fees
- • Other authorised charges
Security Deposits
MOOVA may place a pre-authorisation. Unused holds are released per your bank's timelines.
Late/Overage Fees
If you return late or exceed limits, hosts may apply fees as disclosed in the listing.
No Off-Platform Payments
Cash or off-platform payments are prohibited and may void protections.
9. Prohibited Activities
You may not:
- ✗Use the Platform for illegal, unauthorised, deceptive, or harmful purposes
- ✗Post false or misleading content or attempt to manipulate reviews/payments
- ✗Upload malware, spam, or content that infringes others' rights
- ✗Attempt to access another user's account or MOOVA systems without permission
- ✗Use a vehicle for racing, stunts, towing (unless allowed), off-road use (unless allowed), or transport of prohibited items
10. Community Guidelines & Content Moderation
Zero Tolerance Policy
MOOVA maintains a strict zero-tolerance policy for:
- • Objectionable content - Hate speech, discrimination, sexually explicit material, violence, or illegal content
- • Abusive behavior - Harassment, bullying, threats, or intimidation
- • Fraudulent activity - Scams, misleading information, or deceptive practices
- • Illegal activities - Any content or behavior that violates applicable laws
Reporting & Blocking
Users can report objectionable content or abusive behavior using the "Report" button on vehicle listings, reviews, or messages. Users may also block other users to prevent further interaction.
Our moderation team reviews all reports within 24 hours. Confirmed violations result in immediate content removal and appropriate action against the offending user, including warnings, suspension, or permanent ban.
Content Standards
All user-generated content (listings, reviews, messages, profiles) must be accurate, honest, and respectful. Users must treat all other users with dignity regardless of background, identity, or beliefs.
11. Dispute Resolution
Mediation
MOOVA may facilitate mediation of disputes (e.g., cancellations, damage assessments).
Evidence-Based Decision
If mediation fails, MOOVA may make a determination based on available evidence (photos, telematics, communications, timing data). This does not limit parties' legal rights under governing law.
12. Limitation of Liability
To the maximum extent permitted by law, MOOVA is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business interruption arising from use of the Platform or any rental. MOOVA is not a party to the rental contract between host and renter unless explicitly stated for a specific product.
13. Indemnification
You agree to indemnify and hold harmless MOOVA (Wheelz Connect Booking Service), its affiliates, officers, agents, employees, and partners from claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your use of the Platform, breach of these Terms, violation of laws, or infringement of third-party rights.
14. Termination
MOOVA may suspend or terminate accounts, bookings, or access to the Platform at any time, with or without notice, for breach of these Terms, suspected fraud/abuse, or to protect users and the service.
15. Governing Law
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles. Venue and jurisdiction are as permitted under applicable law.
16. Contact Us
Questions about these Terms: support@moovarides.com
Website: www.moovarides.com
17. Legal Entity Notice
MOOVA is operated by Wheelz Connect Booking Service, a duly registered sole proprietorship under Philippine law. All agreements, payments, and obligations under these Terms are legally binding on Wheelz Connect Booking Service as the operator of MOOVA.
18. Location (GPS) Tracking
IMPORTANTWhen
With your explicit device/app permission, MOOVA and/or host telematics may collect precise location data only during an active rental (from "Start trip"/handover until end/return). Limited background collection may occur only while the trip is active.
Why
Safety and security, roadside assistance, theft recovery, fair usage/fee calculations, and dispute resolution (e.g., pick-up/drop-off verification).
Who Can Access
The host (for their vehicle) during the active rental, and authorised MOOVA staff only as needed for support, safety, fraud prevention, or legal compliance.
Your Control
You may withhold or withdraw permission at any time in device settings; however, certain services (e.g., self-drive rentals that require tracking) may be unavailable without location permission.
Data Handling
Collection, retention, and user rights are further described in the Privacy Policy.
19. Vehicle Damage, Cleaning, Tolls & Fines
Damage
Renters are responsible for damage occurring during the rental, excluding fair wear and tear.
Cleaning/Smoking
Hosts may charge reasonable cleaning or smoking fees if disclosed in the listing and evidenced.
Tolls/Fines/Penalties
Renters authorise MOOVA to process tolls, traffic/parking fines, and related administrative fees when records are provided by authorities/hosts.
Reporting
Incidents must be reported to the host and, if applicable, local authorities and MOOVA Support without delay.
20. Insurance & Compliance
Host Insurance
Hosts are responsible for ensuring vehicles carry insurance appropriate for rental/peer-to-peer hire in their jurisdiction and for disclosing any limitations.
Renter Eligibility
Renters must meet age/licensing/experience requirements and any insurer criteria.
No Guarantee
Unless expressly stated for a specific product, MOOVA does not provide insurance coverage and does not guarantee claim outcomes.
21. Platform Role; Third-Party Services
Marketplace
MOOVA primarily operates as a marketplace/technology platform enabling hosts and renters to contract. Except where MOOVA expressly provides a service itself, MOOVA is not the lessor or carrier and is not a party to rental agreements.
Third-Party Services
The Platform may integrate third-party identity verification, mapping, payments, messaging, and analytics. Your use of such services may be governed by separate terms. MOOVA is not responsible for third-party content or services.
Additional Terms
21. Payments & Fraud
You authorise payment processing; unfounded chargebacks may result in suspension.
22. Intellectual Property
You grant MOOVA license to use content you submit; you represent you have rights to it.
23. Electronic Communications
You consent to receive electronic communications and legal notices via email/in-app.
24. Miscellaneous
Severability, no waiver, assignment rights, and entire agreement clauses apply.
© 2026 MOOVA - Wheelz Connect Booking Services. All rights reserved.
For support, contact us at support@moovarides.com